Troubleshooting
Fixes for the most common issues.
Common problems and how to resolve them. If a problem persists, contact your organization's administrator.
Signing in
Check your spam folder and confirm your email or phone number is correct in your organization's records. Passcodes can be sent via email or WhatsApp.
Use passcode sign-in to get in, then set a new password from your profile.
Your access may be disabled. Ask your administrator to enable it.
EasyClass routes you based on your role. If you believe your role is wrong, contact an administrator. See Roles and access.
Coursework and grades
Grades appear only once instructors publish them. It may not be released yet.
Check the Active, Upcoming and Past filters. If it is still missing, you may not be enrolled yet; contact your instructor or administrator.
Billing
Bank confirmations can take a short time. Wait a moment and refresh. If it does not update, contact your finance team with the payment date and amount. See Billing.
Staff: imports
Open the import results report to see which rows failed and why (for example missing required fields or bad formats), fix them and re-import. See Importing students.